Last updated: June 2026 · Applies to all nunstar platform services · Philippines
This Privacy Policy ("Policy") describes how nunstar ("nunstar," "we," "us," or "our"), operator of the online gaming platform accessible at nunstar.one, collects, uses, stores, shares, and protects the personal data of individuals who register for or use the nunstar Platform (the "Platform"), including its website, mobile browser interface, and all associated services.
This Policy applies to all users of the nunstar Platform, including registered players, visitors who browse nunstar.one without registering, and individuals who contact nunstar's customer support team. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
nunstar is committed to protecting the privacy and personal data of all Filipino players in accordance with applicable Philippine data protection legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC).
When you create a nunstar account, we collect: your full legal name, email address, active Philippine mobile number, date of birth, and a username and encrypted password of your choosing. This information is necessary to create and maintain your account and to verify your identity.
To comply with Philippine anti-money laundering regulations and PAGCOR licensing requirements, nunstar conducts identity verification for all players requesting withdrawals. During this process, we collect copies of government-issued Philippine identification documents (such as Philippine National ID, passport, driver's license, SSS ID, GSIS ID, or Postal ID), proof of address documents, and in certain cases, source of funds documentation. This data is processed solely for legal compliance and fraud prevention purposes.
nunstar records all financial transactions conducted through the Platform, including deposit amounts, withdrawal amounts, payment method identifiers (such as GCash registered mobile numbers, PayMaya account identifiers, or bank account numbers masked to the last four digits), transaction dates and times, and transaction reference numbers. This data is retained for regulatory compliance, dispute resolution, and financial record-keeping purposes.
nunstar records your gaming activity on the Platform, including games played, wagers placed, outcomes, session durations, and responsible gaming tool usage (such as deposit limit activations and self-exclusion requests). This data is used to operate the Platform, ensure game integrity, provide customer support, and fulfill responsible gaming obligations.
nunstar automatically collects certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, session timestamps, and geographic location data derived from your IP address. This information is used for fraud prevention, security monitoring, and platform performance optimisation.
When you contact nunstar's customer support team via Live Chat or email, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution outcome. These records are used to manage your support request and improve service quality.
nunstar collects personal data through the following methods:
nunstar processes your personal data for the following purposes:
nunstar processes your personal data on the following legal grounds as provided under the Philippine Data Privacy Act of 2012:
nunstar does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
nunstar shares transaction-relevant data with GCash, PayMaya, and Philippine banking partners to process your deposits and withdrawals. These processors are contractually bound to handle your data in accordance with applicable Philippine data protection law.
KYC document data is shared with trusted identity verification service providers engaged by nunstar to perform document authentication. These providers are bound by data processing agreements and are prohibited from using your data for any purpose other than verification.
nunstar may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine regulatory bodies where required by law, court order, or regulatory request.
nunstar may share limited data with third-party fraud prevention services and security technology providers for the purpose of detecting and preventing fraud, money laundering, and other illegal activities on the Platform.
In the event of a merger, acquisition, or sale of all or a portion of nunstar's business, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.
nunstar retains your personal data for as long as your account is active and for such additional periods as required by applicable Philippine law. Specific retention periods include:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to any identifiable individual.
nunstar implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in high risk to your rights and freedoms, nunstar will notify affected players and the National Privacy Commission in accordance with the timelines and requirements of the Philippine Data Privacy Act.
Under the Philippine Data Privacy Act of 2012, nunstar players have the following rights regarding their personal data:
To exercise any of these rights, contact nunstar's Data Protection Officer via email at [email protected], specifying your request clearly and providing sufficient information to verify your identity. nunstar will respond to all verified privacy rights requests within fifteen (15) business days.
nunstar uses cookies and similar tracking technologies on the Platform for the following purposes:
These cookies are essential for the Platform to function and cannot be disabled. They include session management cookies that keep you logged in during your nunstar session, security cookies that help protect your account, and preference cookies that remember your basic Platform settings.
With your consent, nunstar uses analytics cookies to understand how players use the Platform — which pages are visited most, where users encounter difficulties, and how the Platform can be improved. This data is collected in aggregated, anonymised form and does not identify individual players.
With your consent, nunstar may use marketing cookies to deliver promotional content relevant to your gaming preferences. You may withdraw consent to marketing cookies at any time through your account preferences or browser settings without affecting your ability to use the Platform.
The nunstar Platform is strictly intended for individuals aged 21 years and above. nunstar does not knowingly collect personal data from individuals under the age of 21. Age verification is mandatory during registration and KYC processes.
If nunstar discovers that an account has been registered by or on behalf of an individual under the age of 21, all personal data associated with that account will be deleted as soon as practicably possible following account closure. Any funds deposited by an underage user will be handled in accordance with nunstar's Terms and applicable Philippine law.
nunstar reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform services. Material changes will be communicated to registered players via email to their registered nunstar account address and/or via a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Continued use of the Platform following notification of changes to this Policy constitutes acceptance of the revised Policy. Players who do not agree to the revised Policy should cease using the Platform and may request account closure as described in nunstar's Terms and Conditions.
nunstar has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Policy. For all privacy-related inquiries, data rights requests, or concerns about nunstar's data processing practices, please contact:
Data Protection Officer — nunstar
Email: [email protected]
Live Chat: Available 24/7 via the nunstar Platform for registered players
nunstar is committed to resolving all privacy-related inquiries fairly, transparently, and in accordance with the timelines prescribed by the Philippine Data Privacy Act. If you are not satisfied with nunstar's response to your privacy inquiry, you have the right to escalate your concern to the National Privacy Commission of the Philippines.
Six core principles that define how nunstar handles your personal data.
nunstar processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 and guidelines issued by the National Privacy Commission.
Every data transmission between your device and nunstar is encrypted with 256-bit SSL. Sensitive stored data fields are encrypted at rest using industry-standard protocols.
nunstar does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data is used only for operating the Platform and fulfilling legal obligations.
Access, rectify, port, or request deletion of your nunstar data at any time. Contact [email protected] — we respond to all verified requests within 15 business days.
nunstar never knowingly collects data from individuals under 21. Underage accounts are closed immediately and associated personal data deleted upon discovery.
In the unlikely event of a data breach, nunstar will notify affected players and the NPC within the timeframes required by Philippine law — no delay, no cover-up.
Play with confidence knowing that your personal data, your GCash wallet, and your gaming history are protected by Philippine law and nunstar's security-first approach.
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